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Tonight Katya opened our new kitchen’s oven door to have its outside part shatter spontaneously into a million pieces!
Luckily, Tolii and Tosha were not near.
But what are we to do for our planned dinner party this Saturday!?
Have a look at the result in the picture to the left. A full-size image is also available (right-click here, and choose “save link as”).
Our kitchen was installed by Ikea just last year (after much fussing with the installation, mainly the solid wood countertop).
The oven was made by Whirlpool for Ikea, model 85791601551 “Mumsig”. Its article no. 80094778 (our 2007 model had a slightly different name than the current 2008 model, “DÅTID OBI M10 AN”).
Ikea were good in the past with putting things right, I can only hope they will be again this time. I’ll update this blog entry with what happens…
Update 11/03/2008 3:30pm: Ikea rang to say they will arrange for Whirlpool to do a “survey” and that he is ordering a new oven. So, off to a very quick, and good start!
Update 14/03/2008 2:20pm: Ikea says they must send out an Whirlpool engineer; and they say they have ordered us a new oven which will be delivered on Wednesday, the 2nd of April. They said they will contact the same fitting company used originally to put in the new oven, at their expense. The fitters will come only after they are told the replacement oven is actually in our house.
Update 15/03/2008 8:00pm: Our dinner party with Gill and Mike. Katya manages to create a wonderful Thai dinner without the oven.
Update 20/03/2008 1:30pm: A repairman for Whirlpool arrived unexpectedly – he wrote a report which said “Oven outer door glass shattered”. I paid him £50; which Ikea has promised to reimburse me for. An interesting tid-bit: the serial number of the oven includes the date of its manufacture. In our case the first part of it, “390646″, means it was made in week 46 of the year 06 (i.e. 2006). Don’t know what the 39 means, though.
Update: 25/03/2008 4:00pm: Ikea called to refund me the £50 fee for the survey engineer. All going well so far.
Update: 25/03/2008 4:30pm: Hampshire Trading Standards called; I gave them the purchase date, model and serial number so they can log it in their internal database at Consumer Direct. He’s passed the case onto the “local home tranding standards for Whirlpool in UK” group. I may or may not hear from them; but supposedly they have contacts high up in Whirlpool to whom they can report the issue if it turns out to be a situation that happens frequently.
Update: 03/04/2008 3pm: The new oven was delivered. No indication yet when it will be installed.
Update: 09/04/2008: Called Ikea to ask again about installation; they said they contacted the installers, Core and Ore, on 1st to tell them that the oven was being delivered on the 2nd. I asked that they be contacted again and an installation date arranged. Ikea said Core and Ore would call me to arrange this.
Update 11/04/2008 2:30pm: Called Ikea again because Core and Ore had not called me to arrange an installation date. Ikea is calling Core and Ore; they said Ikea would ring me back after contacting them.
Update 14/04/2008 11:45am: Ikea says that Core and Ore are aware that they must fit oven. He said that remedial authorization form from them has not been received by Ikea! When it is, Ikea will process it and return it to them within the day. He said he would call C&O every other day about it. Once they have it, then C&O should call me to arrange a fitting date. I complained about this long process — the oven was delivered two weeks ago and C&O haven’t got the first step of the install process done yet!
Update 21/04/2008 1:40pm: Ikea says that paperwork from C&O done on 14th (huh!?). C&O received the order from Ikea to do the installation on 15th. C&O should be calling me this week to arrange what day the fitting of the new oven will take place. Ikea reconfirmed that it would pay for the installation. When I said I need it done before my holiday in June, Ikea said that it shouldn’t drag on that long…
Update 01/05/2008 8:00am: Email sent by me to Ikea to say that I have yet to hear from C&O regarding its installation.
Update 01/05/2008 4pm: No reply or response received so I called Service 87 who did the “survey”. They can do installation for £79; no indication yet when they could schedule it for (once I have that then I’ll inform Ikea and give them a deadline to get C&O out to my place). The Service 87 said I would have to call their 0870-429-4270 number [I will also try their direct number from their invoice, to save the hefty 0870 charges: "Say No To 0870"!]
Update 09/05/2008 11:20am: Ikea says that C&O don’t have any fitters in our area. I demanded that the oven be fitted within the next 7 days or else I get it installed and claim the money back from them. Ikea said to see if I could find my own fitter; and they would reimburse me. We agreed to talk again next Wednesday to see if I had any luck. In the meantime, they would keep at C&O. They also admitted that I wasn’t alone in my complaints regarding C&O not fitting items! Ikea said that they would talk about compensation for all this hassle after everything was resolved.
Update 12/05/2008 noon-ish: Called Service 87, who did the original survey (see above). They said they could do fitting for £79 on next Friday! However, they don’t have the ability to take the old oven away. I agreed to have the install done anyway and had them fax me a quote, which I then emailed to Ikea. I told Ikea that they’d have to take away the old oven once it is removed.
Update 14/05/2008: no call from Ikea; nor any reply/confirmation to my email. Looking forward to Friday!
Update 16/05/2008: Service 87 came but could not swap the ovens because of the way Core & Ore had wired in the oven. The microwave, and possibly the cabinet would have to be removed!
Update 18/05/2008 18h54: Email sent to Ikea telling them of situation (there was a message on our answerphone from 11am this morning – Ikea wanted to talk to us about the quote we sent them [for Friday's visit!]. Swift). We gave them to 1 June to get Core & Ore out here to put all this right.
Update 03/06/2008 14h30: A manager from Core and Ore phoned Andrew at work. He said that an installer was at the house but no one was answering. This turned out to be a lie. Andrew’s mother was in the property. Later, she said that the installer told her that he first went to 3 Bell Drive (no such place, maybe meant 3 Bell St); and then flat no.3 (probably 3 Bell Mews).
Update 03/06/2008 14h35: The Core and Ore installer finally went to the correct house! He took out the old, broken oven and installed the replacement. He said that Ikea must come to pick up and dispose of the broken oven. An email was sent at 8pm to Ikea requesting this.
Update 25/06/2008: There was a message on our answerphone saying they could pick up the old oven on Monday. I sent Ikea an email saying that was fine with us.
Update 01/07/2008: The old oven was not picked up yesterday. I have sent another email to Ikea to query when they will pick it up. I made a request for compensation for all this hassle!
Update 03/07/2008 2:30pm: Ikea (kitchen installations group in Peterborough) called me at work to say that they would not be picking up the old oven after all! They said that it wasn’t cost-effective. They said I would have to do all the disposal arrangements myself. I had none of this! I reminded Ikea that they had promised to pick it up; and had even arranged a date. Now they were going back on that! I also mentioned that under the WEEE directive that they are obligated to take back waste electrical goods. The person on the phone said they would talk to their supervisor. Then I got onto the phone to Which? Legal to ask their opinion; The main argument would likely be that this is a case of breach of contract: Ikea had said they would dispose of it and now they say they won’t. It might be argued that the broken oven is their property now and thus I could say I would charge them storage fees until they collect it.
Update 03/07/2008 3pm: Ikea called back and left a message. They said they would pick up the broken oven.
Update 03/07/2008 6pm: Ikea customer support in Bristol (the store where I bought it) said they would pick it up on Monday the 7th. I replied and said that was fine; and that the oven was outside ready for pick-up at any time.
Update 07/07/2008 9:15am: Ikea called from the delivery van to say they were picking up the old, broken oven that we had left out on the driveway for them.
Update 07/07/2008 7pm: Sure enough, after getting home from work, we saw that the old oven had been taken away! No word on any compensation for all this bother, though!
the same thing happened to my nutid microwave combi, i went to open the door then the glass door exploded in my face luckly i wasnt scared or any perment damage to my eye ,have owned mine since 2008 and now have just had to phone up about it triping my electrics all the time ,it has only done this since i put it on self clean cycle and yet again i have to take a day of work for a repair man to come and see wats happened.
I purchased an Ikea oven 11.11.09, It was installed mid December. The first thing I cooked was a cake (baking is a my favorite thing).My cake cooking time was 2.1/2 hours, used this recipe for years so I was trying nothing new. Checked the cake it looked ok put in a knife which came out clean. I let it cool. Cut it across to fill with jam only to find a large section of the cake was still an uncooked mixture.
I re made my cake mix and put it back in the oven for the full cooking time. This time it had a whole section of uncooked cake mixture so i had to throw it away. Two cakes down. These were over the next week followed by ten more. I also found my cheese flan would not cook it came out soggy. My roast chicken was brown so checked the inside of the legs to make certain the juices were clear, they were. But to my horror when I cut into it the inside of the bird looked raw.
I phoned ikea customer service 30/1/09 told to ring Whirlpool, Whirlpool told me they do not service for Ikea. Re-rang Ikea.Was told phone Whirlpool again they do service for Ikea.So phoned Whirlpool back was meet with the same response, so phoned Ikea again this time I asked to speak to a manager. I explained what Whirlpool kept telling me. She said what number are you using, I read it to her; she said your phoning the wrong number and gave me a new one then said they are closed tell monday.
On monday I phoned Whirlpool, the girl said I need to give you a new number its in Bulgaria but its local rate. The girl in Bulgaria asked me to hold while she phoned the service company. She made an appoint for the 3/2/10. The engineer turned up and I explained the problem and he said “I have just come from one of these, her cakes keep burning” . Then said I need to talk with my colleague and will get back to you.
On the 11/2/10 he came back and put in a probe to check the to see if the oven was heating up ok. Then added my probe has not been calibrated in two years. Then after 10 minutes he declared there is nothing wrong with your oven. I on the other hand brought a oven thermometer to check back in November 09. My gauge was put in the oven with my cake and it showed me the temperature drops 15-20 degrees over two hours.
Now 16/2/10 and I have no oven because it does not cook the food, the clock resets its self back to nought and the timer will not switch off. I again phoned Ikea and explained all over again gave my order number, then she said I cant speak to you its in the name of claire “its against the data protection act” (my daughter did the on line order) anyway I handed Claire the phone she said hello only to find line went dead, so I re-dialed said my order number the phone went dead. Re rang said my order number the line went dead yet again. Yep I rang again this time I was in a queue number 6 in line. I had to get back to work so left it for the day.
Since then I have emailed first no reply on the second try I had an email back telling me to get on to Whirlpool. Email quote “I have looked into the issue for you and I cannot find any details of the fault, as all of our notes simply state it is a fault with no description. We are therefore unable to proceed much further. The Item is sold by us on behalf of the manufactures Whirlpool, with respect to this you will find the with your guarantee paperwork the information supplied to claim under the guarantee will involve contacting Whirlpool which may be referred to as Ikea services provider. You have every right in this case to take this further if you wish. However, in this case you have not given us a reasonable amount of time to resolve this”.
This still on going I have emailed the service department again and reminded them that they have a care Under the Sale of Goods Act. Also resupplied them with all the paperwork and only hope they file it this time. Also posted the same to the Managing Director.
I have now used a template letter from the Trading Standards web sight so lets see what happens next. I have now to spend more money we can no longer cook just using the hob and micro wave. The Whirlpool cooker is a NUTID OV9 and cost £490.00.
Has anyone else had these sort of problems?
Wow. Our Ikea/Whirlpool oven cooked fine (thankfully) – both before and after the shattered glass door incident. Our hob was from Ikea, too, and one of its burners refused to stay lit; we were told to keep the burner and the pointed electrical ignition near it very clean. We did. Still refused to stay lit. The other three worked okay though.
I am glad that you reminded Ikea that they have the responsibility to put things right under the Sale of Goods Act. They are the ones you bought the equipment from – so it is up to them to put things right.
I would recommend that you join the Which? legal service and give them a ring – they advised us during all our troubles; and told us what to put into our letters to Ikea.
Please keep posting here to let us all know how you get along. And once you get a tasty cake, then perhaps you can mail me a slice?
~Andrew~
We have a whirlpool oven just over 2 years old although it is not an Ikea one (but the kitchen is). On friday night our door sponteniously exploded whilst my partner was just about 4 feet away, luckily the door was open and the force directed the glass downwards. The Kitchen floor was covered in shards of glass and my partner was visiably shaken.
We have contacted trading standards and are awaiting their call, we have been advised to return to the shop where the oven was purchased and quote the sale of goods act 1979. The shop has a responsibilty for 6 years and there are 3 possible remedies Free repair, Like for Like or a Refund. The last two remedies the shop has the right to reduce the amount due to “wear and tear”.
11/02/2010 I had put our tea in the oven and was sitting in the living room (fortunately) when I heard a big bang in the kitchen. When I went through our Whirlpool glass oven door was shattered all over the kitchen floor! Our kitchen was bought through Ikea and is slightly less than three years old. I phoned Ikea customer services about this. We had taken out an extended warranty on all our appliances (8 years)but unfortunately at the time of doing this did not realise that this only covered parts, so if a technician were to be called out it would cost. We did not feel this was right as this was not a normal “fault” in an appliance. I then phoned Whirlpool direct to complain and they also told me that as I only had parts warranty we would have to pay labour. Having discovered all the previous communications regarding the same fault on the internet I telephoned Consumer Direct who have passed the information onto Fife Trading Standards. Even if Ikea or Whirlpool did offer us a replacement free, in view of the amount of people this has happened to we would not want it. We feel the faulty products should be withdrawn and consumers compensated so that they can replace it with a SAFER OVEN.
Hi,
My whirlpool oven door exploded yesterday afternoon for no apparent reason, it hadn’t even been switched on since Friday night! The oven is only 2 years old, will be calling Whirlpool and after seeing these posts will be getting in contact with trading standards! If anyone has any advice they can offer that would be great
I was considering buying and oven from Ikea in Hicksville but i am starting to wonder if its worth the trouble???
where any of these ovens bought in new york or is this only happening oven seas???
Thanks for all the entries,and interesting reading.I have just been searching for a replacement for my sons oven door that suddenly exploded. I can find no mention in any of the parts listings for a replacement. I too will refer the matter to Trading Standards but won’t hold my breath after previous dealings with them.
Whirlpool oven door shattered on Boxing day just before cooking lunch (not yet one year old). Pleased to have discovered this blog and will pursue via both IKEA and report to Trading Standards.
At last someone has seen this blog. If you know others then get them to send their stories to pholmes@worcestershire.gov.uk. There are now enough people with complaints about the Whirlpool oven door to warrent some investigation by trading standards. I’m on face book as carla griffiths if you need any further info.
Did Trading Standards contact you? What did they say? I’ve heard nothing…yet.
~Andrew~
Our oven door shattered today: luckily the chicken was cooked and in a roasting bag although we had to have mashed not roast potatoes.
This is our replacement oven, the first one having a fault with the thermostat. That took me 6 months and several hour long trips to IKEA in Malaga Spain plus some tears at an unsympathetic technician to get resolved but having done that I feel that it is probably easier to just absorb the cost and buy a new oven: NOT WHIRLPOOL though. Never Whirlpool again.
my ikea whirlpool oven door shattered on boxing day, it is the inner glass in the main oven and I cannot find a replacement for my model though. Anyone any ideas how to find the correct reference number, no spares places recognise the ikea reference of OBI 9M S and there are no stickers on the inside of the doors as suggested in the manual.
Hi all, my exterior glass in the whirlpool oven door in my guest house exploded with no warning, the grill was being used at the time, It was bought from MFI who have now gone to the wall and is less than two years old……I live in france and am expecting a nightmare to try and replace it, with all your comments I think its worth starting a campaign to highlight the issue , before someone gets injured.Anyone interested ?
Our Whirlpool glass outer oven door shattered today (Christmas Day!) after having been cool for several hours! Luckily we had had our Christmas lunch! Our oven is 18 months old (we have been the only users as we live in a brand new house in Glasgow). We will be contacting Whirlpool for their comments. Might be worth going to Watchdog judging by the number of people this has happened to!
YES OUR DOOR SHATTERED TODAY BUT ONLY THE INNER GLASS LAYER, IT SEEMS TO WORK OK BUT THE OVEN DOOR GETS HOT AND WON’T STAY OPEN AND I CAN’T FACE TRYING TO SORT IT BEFORE CHRISTMAS…
As you seem to be the world depository for reports of Ikea Whirlpool oven door explosions, I thought I had better add our experience. Ours went last night afterthe oven had been warming for only five minutes. We are less than week from Christmas and, given the length of time it took for you to get things sorted, I’m tempted to simply get a new door sent over from Whirlpool and blow the expense.
My Ikea – Whirlpool oven door (model no 80094778) has also just smashed into millions of pieces. i contacted IKEA who were less than useful. Where did you get your replacement door from. i cant belive it. So close to Christmas, i can do without the extra expence.
Thiink trading standards will also be getting a call from me
I pestered Ikea and got them to replace it (within warranty).
The more reports to Trading Standards the better, I’d say.
~Andrew~
HI ALL, I AM A PROFESSIONAL COOKER CLEANER AND HAVE HAD EXACTLY THE SAME PROBLEM. I OPENED THE DOOR ON A WHIRLPOOL COOKER AND THE GLASS SPONTANEOUSLY EXPLODED. NO FORCE WAS USED AND THE COOKER HAD BEEN SWITCHED ON JUST 5 MINUTES BEFORE. WHIRLPOOLS HELPLINE JUST TOLD ME IT WILL BE NEARLY £200 FOR SOME NEW GLASS. NEEDLESS TO SAY AFTER READING ALL YOUR POSTS I WILL BE CHASING WHIRLPOOL FOR A REIMBURSEMENT AS IT IT OBVIOUS THAT IT IS A MANUFACTURING FAULT.
Yep, the outer glass on our Ikea Whirlpool Mumsig oven bought in April 2008 spontaneously exploded about a week ago just after it had been turned down and the food taken out of the oven. I am unhappy with a replacement door offered under the 5 year warranty in case it happens again: the best Ikea have offered me (Whirlpool would only replace the door) is a refund – at least I could then fit an alternative model.
However, having reseached threads on the web, it seems this can happen with tempered glass on hobs, in shower doors as well as in ovens and is not restricted to one make. I need to find out if there is any difference in the glass manufacturing process for the oven I have, compared to other ovens, in case there is a more reliable manufacturing process and to choose an oven with a door made under such a process – otherwise I may just as well have a replacement door for this model and trust that it really was a rare and very unlikely to be repeated occurrence.
Can not believe it my Ikea whirlpool oven door shattered into tiny peices for no reason 2 days ago!!! After reading all these other comments it seems that these ovens are very dangerous. I have had my oven for 3 yrs and will be contacting ikea today. Although I will not hold my breath for any joy with them.
My oven door exploded at me on the 19th Oct 09. We’ve had it less than 3 years, although it is not from Ikea, after alot of complaints to Whirlpool they aredd to as a gesture of goodwill send me a new door (to get to this stage wasn’t easy), I accepted and they replied that is was under the condition that we used their engineer at a cost to us to fit it. So much for goodwill. If any of you need copies of all my correspondance with them or you’re going to watchdog count me in. I’m absolutely disgusted about the way my complaint has been handled and that the door exploded all over me in the first place. I didn’t even know this could happen.
Hey Carla,
Our oven door exploded and we have sent 2 letters to Whirlpool and basically been told by them its not their problem! I would be interested in how you managed to get a door out of them, would it be possible to mail me your correspondance or have an idea of what you put
Kind Regards
Lisa
Hi we are another victim of the shattering Whirlpool oven door. We inherited a (pretty new) kitchen when we moved in and last Sunday the door of our AKP 510 shattered spontaneously – luckily neither of the kids were near it when this happened.
As we didn’t have the cooker fitted I assume that we need to go either direct to Whirlpool or to Trading Standards. I don’t really want another one of the Whirlpool ovens after reading this lot though
Same problem My partners whirlpool ikea oven door smashed shattered with no warning no impact Ikea refuse to do anything as it was bought befor the 5yr warrenty dispite this not really being an issue about warrenty but a defective part The replacment door cost £198.72 almost the same as te oven Call out is £50 just to tell you whats wrong Eh the doors bust. Dispite this being a known problem neither IKEA or WHIRLPOOL seem willing to waive any costs. We shall be going through trading standards. Customer service doesnt happen at IKEA its a call centre with no managers aparently or superiour and staff who kept us on line for over 40mins while they took personal calls!!!
Hi, i live in a rented flat and i fell into the whirlpool oven door, which shattered into tiny pieces all over the place, including my shoulder. My landlord said i will have to pay £150 for a new door, surely it’s the manufacturers fault.
Hi Nikki,
I’m sorry to hear that yours has smashed too! First things first: make the area safe; Second: call your contact at Ikea kitchen installations (Peterborough office); Third: Call Trading Standards. Forth: come back here and post a comment to let us all know your experience through this.
~Andrew~
How do I go about replacing my door that has just smashed? this happened yesterday, I couldnt believe it.
This is obviously not an isolated case but my Ikea Whirlpool oven door shattered into tiny pieces yesterday. The pieces flew all over the kitchen and it was amazing that neither I nor my husband were hurt. We moved into our house in France eighteen months ago and the Ikea kitchen and oven had just been fitted by the previous owner but not used. Unfortunately, although he left instruction booklets, he left no guarantee paperwork even though I see that these ovens are guaranteed for five years. We are off to Ikea in Toulouse on Monday to see if we can get a new oven door but, if this is a fault with these appliances, I am worried that this might happen again when maybe our grandchildren are around and any “explosion” could be at their eye height!!
Hi have just had the same thing happen with my whirlpool oven brought from Ikea (France). If you have any contact details for the best people to log my complaint with Trading Standards etc.. Please could you forward them.
Cheers
Toby Gallagher
Could it be true? Could our ordeal with the shattered Ikea oven door finally be at an end? The old, broken oven was finally carted away this past Monday. Yipee!
Hi Anne Marie. Yes, I did get some paperwork from the electrical installation…but is it proper? Its a green piece of paper with a (company?) name “Robin” at the top right saying “Minor works certificate” with a declaration for conformance to “BS7671 2001 (IEE Wiring Regulations, amended 2004). Its signed and dated 9/1/07. The copyright of the document is to http://www.ElectricalTraining.co.uk. Is this what you got? Is that all “proper”?
Hello
I’m having big problems with Core and Ore and kitchen installation- referring matters to Trading standards too.
Were you issued with proper documentation in relation to electrical installations in the first place?
Hoping you were!
Anne Marie
PS we needed a second worktop after the first split too!
Hi Andrew, I am in the UK and I have sent an email to watchdog BBC. I will contact trading standards mon am. I have searched the web and this has been reported since 2004 so I wonder why the oven doors have not been recalled?
Oh dear! I was hoping I was an isolated case. I urge you to no only contact Ikea, but Trading Standards, too (if you are in the UK). If enough people report a fault with a particular model, then more action can be taken by the government to ensure products are made safe (or recalled).
my ikea whirlpool oven door has just shattered into millions of tiny slivers of glass. I opened the oven door and on closing it there was a loud bang and the door shattered cutting my hands in several places. I have not contacted ikea yet but I most certainly will.